How often do you monitor your business’s online reviews (Google, TripAdvisor, Booking.com, etc.)?
Daily
Weekly
Monthly
Rarely/Never
Do you have a process to encourage happy guests to leave positive reviews?
Yes, every guest is asked
Sometimes, if we remember
Rarely
Never
When you receive a negative review, how quickly do you respond?
Within 24 hours
Within 2 - 3 days
Within a week
I don't usually respond
How do you use guest feedback to improve your service?
We review feedback regularly and take action
We look at it occasionally
Only if there’s a major complaint
We don’t use feedback proactively
Who manages your online reputation?
Dedicated team or manager
It’s shared among staff
Owner/manager does it when possible
No one is specifically responsible
How do you showcase positive reviews or guest stories?
On our website and social media regularly
Occasionally online
Only in marketing materials
We don’t share reviews publicly
How confident are you that your online reputation is helping you increase bookings and retention?
Very confident
Somewhat confident
Not sure
Not confident at all
Do you track the impact of online reviews on your revenue or occupancy rates?
Yes, with data and reports
Sometimes, informally
Rarely
Never
What’s your biggest challenge with online reputation management?
Time and resources
Knowing what to say/respond
Getting more positive reviews
Not sure where to start
If you could improve one thing about your online reputation today, what would it be?
Responding faster to reviews
Getting more positive feedback
Turning negative reviews into opportunities
Having a clear, easy process